Cancellations, Returns & Refunds Policy

Last Updated: January 2024

Order Cancellations

Important: If a customer wants to cancel an order, they can do so before dispatch. Once the order is packed and dispatched for delivery, there will be no option for cancellation.

To cancel your order, please contact our customer support immediately at support@emedshealth.com or call us on our helpline.

Return Eligibility

Due to regulatory and hygiene restrictions, returns are not accepted for medicines unless:

• The product delivered is damaged, broken, or tampered
• The product is expired or near expiry upon delivery
• The product delivered is incorrect or different from the order

Reporting Requirements: Customers must report such issues within 24 hours of delivery and provide clear photo/video evidence for verification.

Note: Returns are not accepted for opened, used, or temperature-sensitive items unless proven defective.

Refund Processing

Refunds for approved cancellations, returns, or complaints will be processed to the original payment method.

Refund Timeline:

• Refunds are typically completed within 7–10 business days, depending on the customer's bank or payment provider.
• In certain cases, eMedsHealth may issue wallet or store-credit refunds to ensure faster resolution.

Refunds may be withheld if:

• The product is used or opened
• Packaging is altered or damaged by the customer
• The claim is found to be fraudulent or false

This policy is governed by applicable laws of India and complies with drug and cosmetic rules regarding medicine sales.