Privacy Policy

Last Updated: January 2024

General Information

Welcome to eMedsHealth.com (“we”, “our”, “us”). We are committed to protecting your personal information in compliance with India's Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. This Privacy Policy explains how we collect, use, and safeguard the information you share when using our website, mobile app, or related services (“Platform”).

Information We Collect

We collect the following categories of information to provide and improve our services:

a. Personal Information:

• Name, contact number, email address
• Delivery address and location details
• Prescription details (where required)
• Payment information (processed through secure third-party gateways)

b. Non-Personal Information:

• Device details (browser, OS, device type)
• IP address and location (for delivery optimization)
• User behaviour, preferences, and analytics data

How We Use Your Information

Your information is used for the following purposes:

• Processing and delivering your medicine orders
• Prescription verification and legal compliance
• Communicating order status and responding to support queries
• Improving our Platform, features, and delivery efficiency
• Sending promotional offers (only if consent is given)

Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share your information with:

• Retail Medicine Suppliers (RMS) – to fulfill your orders
• Delivery partners – to ensure timely deliveries
• Payment gateway providers – for secure payments
• Legal authorities – when required by law or to prevent fraud

All partners are required to maintain strict confidentiality and comply with applicable data protection laws.

Data Security

We implement encryption, secure servers, and access controls to protect your personal data. While we take strong measures, no online system can guarantee absolute security.

Cookies and Tracking

Our Platform uses cookies to enhance user experience, analyze traffic, and personalize content. You may disable cookies through your browser settings, though some features may not function properly.

Your Rights

You have the right to:

• Access, correct, or delete your personal information
• Withdraw consent for promotional communications
• Request details about how your data is stored and used

To exercise these rights, contact us at privacy@emedshealth.com.

Data Retention

We retain personal data only as long as necessary for service delivery, legal compliance, or legitimate business purposes.

Updates to This Policy

This Privacy Policy may be updated periodically. The revised version will be posted here with a new "Last Updated" date. Continued use of the Platform signifies your acceptance of the updated policy.

This Privacy Policy is governed by the laws of India.